How we work

Four steps, no pressure at any of them

The same process applies whether you need weekly companionship or a full downsizing project.

1. A phone call

Ten or fifteen minutes. You describe what is happening; we ask a few practical questions and tell you honestly whether we are the right service. If you would be better served by Island Health or by a nursing agency, we will say so.

2. A free in-home assessment

We come to the home at a time that suits, meet the person we would be supporting, and look at the real conditions: stairs, kitchen, bathroom, driving, medications, mood, isolation. Adult children who live elsewhere are welcome to join by phone or video.

3. A written plan and a clear price

Within two business days you receive a plan: which tasks, how many hours, which days, which person, and exactly what it costs each month. Nothing begins until you say yes.

4. We start — and you stay informed

Support begins with the companion you have already met. Families receive a monthly update call, and always a same-day call when something changes. Plans are reviewed every three months, or the moment circumstances shift.

Common questions

Do we sign a long-term contract?
No. Monthly packages are month to month and can be paused or cancelled with two weeks' notice. Move projects are quoted per project and approved in writing before work begins.
What if my parent refuses help?
This is the most common call we take. It usually works best to start very small — two hours a week of company and light housekeeping, framed as help around the house rather than care. Resistance almost always softens once there is a real person, not an abstract idea.
I live in another province. Can I manage this from a distance?
Yes, and most of our decision-makers do. You can join the assessment by video, approve the plan by email, receive monthly written updates, and be billed directly.
Do you provide medical or nursing care?
No. We are strictly non-medical: companionship, home support, transportation, medication reminders, and move support. We coordinate willingly with nurses, doctors, and Island Health case managers.
How quickly can support start?
Typically within three to five days of the assessment. Urgent hospital discharges can often be covered sooner — call and ask.

Not sure where to start? Let's talk it through.

A short phone call is often enough to bring the next step into focus. No pressure, no obligation.

(250) 555-0142Request a free consultation