How we work
Four steps, no pressure at any of them
The same process applies whether you need weekly companionship or a full downsizing project.
1. A phone call
Ten or fifteen minutes. You describe what is happening; we ask a few practical questions and tell you honestly whether we are the right service. If you would be better served by Island Health or by a nursing agency, we will say so.
2. A free in-home assessment
We come to the home at a time that suits, meet the person we would be supporting, and look at the real conditions: stairs, kitchen, bathroom, driving, medications, mood, isolation. Adult children who live elsewhere are welcome to join by phone or video.
3. A written plan and a clear price
Within two business days you receive a plan: which tasks, how many hours, which days, which person, and exactly what it costs each month. Nothing begins until you say yes.
4. We start — and you stay informed
Support begins with the companion you have already met. Families receive a monthly update call, and always a same-day call when something changes. Plans are reviewed every three months, or the moment circumstances shift.
Common questions
- Do we sign a long-term contract?
- No. Monthly packages are month to month and can be paused or cancelled with two weeks' notice. Move projects are quoted per project and approved in writing before work begins.
- What if my parent refuses help?
- This is the most common call we take. It usually works best to start very small — two hours a week of company and light housekeeping, framed as help around the house rather than care. Resistance almost always softens once there is a real person, not an abstract idea.
- I live in another province. Can I manage this from a distance?
- Yes, and most of our decision-makers do. You can join the assessment by video, approve the plan by email, receive monthly written updates, and be billed directly.
- Do you provide medical or nursing care?
- No. We are strictly non-medical: companionship, home support, transportation, medication reminders, and move support. We coordinate willingly with nurses, doctors, and Island Health case managers.
- How quickly can support start?
- Typically within three to five days of the assessment. Urgent hospital discharges can often be covered sooner — call and ask.
Not sure where to start? Let's talk it through.
A short phone call is often enough to bring the next step into focus. No pressure, no obligation.